Role overview

Satispay is a financial platform serving over 6.5 million users, offering payments, benefits, investing, and cards services. As Bid & Quality Manager based in Milan, you will manage client tenders and maintain the company’s Quality Management System, acting as a central coordinator across Sales, Legal, Product, and departmental leadership to ensure deadlines are met and quality standards are upheld.

Key responsibilities

Maintain Satispay’s supplier registrations and qualifications on client portals, collecting and validating required documents while ensuring company certifications and compliance documents remain current.
Conduct initial feasibility assessments on tenders, prepare Go/No-Go summaries for management decision-making, and perform detailed document reviews with clarification requests as needed.
Lead tender response working groups, manage project milestones and deadlines, and prepare administrative, technical and economic offer documents for submission through required channels.
Track the tender pipeline and response calendar, analyze won and lost tenders to identify improvement opportunities, and join client meetings to gather tender and negotiation information.
Oversee the Quality Management System by updating policies and procedures, guiding departmental heads on process documentation, and maintaining the risk register and critical supplier list.
Collect quarterly KPI data from process owners, monitor performance against thresholds, and escalate underperforming metrics for corrective action.
Coordinate audit schedules, serve as the primary contact for external auditors, and produce management reviews and quarterly reports on risks, suppliers and KPIs.

Requirements

Demonstrated experience using and managing supplier portals such as Jaggaer or SAP to upload documents and maintain supplier profiles.
Proven ability to write clear administrative documents, policies and procedures with attention to detail and the flexibility to adapt templates to client specifications.
Working knowledge of Quality Management Systems such as ISO 9001 or equivalent, preferably in service or financial services sectors, with audit experience valued.
Comfort with KPI tracking, data analysis and analytics tools such as Looker, plus willingness to incorporate AI tools into daily work.
Proficiency with Google Workspace, particularly Google Sheets and Docs, for daily operational use.
Strong stakeholder management skills with the ability to coordinate multiple teams and maintain accountability without directly executing all tasks.
Prior experience in a similar bid management or quality assurance role; this is not an entry-level position.

What makes this role worth considering

You’ll work within a fast-moving fintech company committed to employee wellbeing through comprehensive health coverage, mental health support, stock options, unlimited PTO, and hybrid flexibility (three days per week in Milan office). The role offers genuine coordination and oversight work with cross-functional visibility across the entire organization, allowing you to shape how the company manages quality and external relationships.