Role overview

Satispay is a financial platform serving over 6.5 million users, offering payments, benefits, investing, and cards. As Country Manager – Merchant, you will lead the merchant business division with full strategic and operational responsibility, including profit and loss accountability. This permanent Milan-based role sits at the heart of Satispay’s core business and offers the opportunity to shape a high-growth, evolving organization.

Key responsibilities

Define, drive, and execute the commercial strategy for the merchant business while delivering sustainable revenue growth and profitability.
Directly manage and mentor the sales organization, refining commercial processes, targets, and performance metrics to maximize market penetration.
Research and understand merchants’ needs, pain points, and industry trends, translating these insights into actionable feedback for product and growth strategies.
Identify, test, and launch new feature-driven and service-driven monetization opportunities within the merchant ecosystem.
Collaborate with cross-functional teams including Product and Growth to align the product roadmap with merchant expectations and ensure seamless execution.
Lead and mentor high-performing teams while working transparently with peers in a matrix organizational structure.

Requirements

Five to eight or more years in senior leadership roles such as General Manager, Head of Business, or Vice President of Sales with complete accountability for a business line’s profit and loss.
Proven experience directly managing, structuring, and motivating high-performing sales teams, ideally in Fintech, Payments, Retail Tech, or Marketplace sectors.
Expertise in scaling merchant-facing or business-to-business-to-consumer business lines, with background in acquiring, payment acceptance, and point-of-sale solutions preferred.
Strong ability to navigate and influence in a matrix environment, bridging field sales with central product and growth teams.
Genuine understanding of merchant dynamics, physical and digital retail trends, and evolving consumer behaviors.
Sharp commercial drive with the ability to identify untapped revenue streams, upselling opportunities, and strategic partnerships.

What makes this role worth considering

You will lead within a mission-driven organization focused on empowering people through accessible financial services. The role offers hybrid flexibility with three in-office days per week (Tuesday, Thursday, plus one day of your choice), unlimited paid time off, and comprehensive support including private health insurance, psychological support, stock options, professional development programs, and enhanced parental leave. This is an opportunity to build something meaningful while working alongside leaders who prioritize ownership, user-centricity, and continuous improvement.