Role overview

Tamara is a leading fintech platform serving the Saudi Arabia and GCC region, with over 25 million customers and 130,000 partner merchants. As a Collections Advisor, you will manage the recovery of overdue payments from customers, requiring strong communication abilities, cultural awareness, and professionalism when interacting with people from diverse backgrounds.

Key responsibilities

Make approximately 300 to 350 outbound calls each day to contact customers regarding outstanding payments.
Reach out to customers through multiple channels including phone calls, WhatsApp messaging, and email to remind them of their payment obligations.
Record all customer interactions accurately and update customer relationship management systems in real time.
Refer cases that remain unresolved or present high risk to your team lead or the appropriate department.
Maintain compliance with Central Bank of the UAE collection guidelines and Tamara’s internal policies in all communications.
Achieve daily and monthly collection targets while keeping customer satisfaction ratings high.
Work assigned collection shifts, which may begin as early as 8:00 AM KSA time, and adapt to rotational shift schedules.

Requirements

Hold a bachelor’s degree, though this is preferred rather than mandatory.
Possess one to two years of prior experience in debt collection, customer service, or telecalling environments.
Demonstrate solid knowledge of collection strategies and techniques for persuading customers.
Speak Arabic and English fluently; additional proficiency in Hindi, Urdu, or Filipino is advantageous.
Display strong abilities in persuasion, convincing others, and solving problems.
Preferably have experience working with CRM tools and dialer systems.
Show strong competency with Microsoft Excel.

What makes this role worth considering

You will join one of the fastest-growing fintech companies in the region and gain exposure to customer interactions across multiple nationalities and regional collection practices. The position offers competitive salary with performance-based incentives, a modern work environment, training support, and clear opportunities for career growth within a rapidly expanding organization.

How to apply

Use the Apply button to view the official job posting and submit your application on Tamara Dubai Jobs: Essential Guide to Careers (2026)'s careers site.

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