Role overview

Tamara is a leading fintech platform across Saudi Arabia and the GCC region, serving over 25 million customers and 130,000 partner merchants with financial solutions. As a Collections Advisor, you will manage overdue payment recovery from customers in the Saudi market, requiring strong communication abilities, cultural sensitivity, and professionalism when engaging with people from diverse backgrounds.

Key responsibilities

Make approximately 300–350 outbound calls daily to contact customers regarding outstanding payments.
Reach out to customers through multiple channels including phone calls, WhatsApp, and email to remind them of their payment obligations.
Record all customer interactions accurately and update the CRM system in real time.
Refer complex or high-risk cases to your team lead or the relevant department for further action.
Maintain compliance with SAMA collection guidelines and Tamara’s policies in all customer communications.
Achieve your assigned daily and monthly collection targets while keeping customer satisfaction high.

Requirements

Hold a bachelor’s degree, though this is preferred rather than mandatory.
Have 1–2 years of prior experience in debt collection, customer service, or telecalling positions.
Demonstrate proficiency in collection techniques and customer persuasion methods.
Speak fluent Arabic and English; additional fluency in Hindi, Urdu, or Filipino is an advantage.
Show strong persuasion, problem-solving, and negotiation skills.
Have familiarity with CRM tools and dialer systems, and strong knowledge of MS Excel.

What makes this role worth considering

You will work with one of the fastest-growing fintech platforms in the region, supported by the Public Investment Fund (PIF). The role offers competitive salary with performance-based incentives, access to training and career development opportunities, and exposure to multicultural customer interactions and regional best practices in collections.

How to apply

Use the Apply button to view the official job posting and submit your application on Tamara Dubai Jobs: Essential Guide to Careers (2026)'s careers site.