Role overview

As a Customer Success Manager for the Commercial Segment, you will be the primary advocate and trusted advisor for a portfolio of enterprise accounts, helping customers maximize value from their data platform investments. You will coordinate across internal teams including Engineering, Product Management, Finance, Support, and Executive Leadership to deliver personalized account strategies and drive customer satisfaction.

Key responsibilities

Manage the complete customer lifecycle including onboarding, adoption planning, consumption optimization, and renewal negotiations to ensure long-term retention and value realization.
Conduct monthly and quarterly business reviews with key enterprise stakeholders to align technology roadmaps, capacity planning, and identify expansion opportunities.
Act as the central point of contact between customers and internal cross-functional teams to streamline communication, mitigate risks, and resolve escalations.
Provide technical expertise on the Everpure Evergreen Subscription program, offering recommendations on data center optimization, migration strategies, and deployment best practices.
Contribute to the development of scalable customer success operations, processes, and tools that support the company’s growth and enhance post-sales service delivery.

Requirements

At least five years of experience in a customer-facing account management role, with a minimum of two years in a dedicated Customer Success position.
Proven success managing complex, multi-stakeholder relationships within enterprise IT, data center environments, or SaaS platforms.
Ability to communicate technical storage and data center concepts effectively to both engineering teams and executive-level audiences, connecting technical capabilities to business outcomes.
Demonstrated experience coordinating resources across engineering, support, sales, and executive teams to manage critical escalations and execute joint growth initiatives.
Capacity to work independently, exercise sound judgment, and help define and operationalize processes in a fast-paced, evolving environment.

What makes this role worth considering

You will join a company that has grown to $3.7 billion in revenue and achieved its first billion-dollar quarter, positioning you within a rapidly expanding data platform leader serving hyperscalers, AI labs, and the broader AI ecosystem. The company has been recognized as a Fortune Best Workplace in Technology and certified as a Great Place to Work, offering flexible time off, wellness resources, and company-sponsored team events to support work-life balance.