Role overview

As Director of Product Management for Instore Selling at Lightspeed, you will lead strategy and execution across a substantial product portfolio serving retailers. You will shape the direction of services, AI-driven insights, and customer experience while translating market and customer insights into a multi-year vision that drives measurable business and merchant impact.

Key responsibilities

Define and communicate a multi-year product strategy across the Instore Selling portfolio, aligned with company priorities and informed by customer insights, data, competitive intelligence, and market dynamics.
Guide investment and prioritization decisions to identify opportunities for growth, revenue, customer satisfaction, and operational efficiency across multiple product areas.
Own strategy execution and measurable outcomes by translating strategic priorities into clear objectives and operating practices that enable teams to discover, test, and deliver solutions.
Lead and develop exceptional product managers and leaders, strengthening their strategic thinking, product judgment, and accountability for outcomes.
Build executive and cross-functional alignment around product strategy, trade-offs, and priorities with stakeholders across Engineering, Design, Sales, Marketing, Operations, Finance, and other functions.
Elevate product management practices and organizational capabilities by fostering a culture of strategic clarity, collaboration, and accountability.
Strengthen customer and retailer empathy across the organization while addressing systemic challenges and balancing speed, quality, and long-term value.

Requirements

Significant product management experience in software or technology companies with proven ability to deliver measurable business and customer impact across multiple product areas.
Demonstrated experience setting and executing strategy at a portfolio, platform, business unit, or organizational level beyond a single product or team.
Strong capabilities in strategic and portfolio management, including prioritization, trade-off navigation, and high-impact decision-making across multiple planning horizons.
Proven experience leading, hiring, developing, and coaching product leaders and managers to build high-performing teams and leadership capabilities.
Deep understanding of modern product management practices including product discovery, delivery, experimentation, and outcome-based planning.
Ability to influence and collaborate effectively with stakeholders at all levels across multiple functions and translate customer insights into clear product strategies.
Strong strategic thinking, customer advocacy for retailers, excellent communication skills, collaborative leadership style, and a bias toward action and continuous learning.
University degree or equivalent practical experience.

What makes this role worth considering

You will work within a team that is large enough to support meaningful career growth but lean enough that your voice carries real influence. This role offers career-defining opportunities to shape the direction of a substantial product portfolio while developing the next generation of product leaders.