Role overview

Scale is a rapidly growing AI company working with government entities, research institutions, and enterprises to develop reliable AI systems for critical decisions. As an Engagement Manager within the Global Public Sector team based in Riyadh, you will be central to Scale’s expansion outside the United States, managing relationships and driving the delivery of custom AI solutions that address government challenges.

Key responsibilities

Identify and evaluate high-value opportunities for custom large language model applications within government organizations.
Build and maintain deep relationships with government clients and prospects by understanding their core challenges and collaborating on tailored AI solutions.
Serve as the primary point of contact for clients, addressing questions, concerns, and issues while coordinating appropriate escalation or resolution.
Work with operational and engineering teams to monitor project delivery, track timelines, and communicate status updates to stakeholders.
Engage with leading research institutions developing Arabic language models to explore partnership opportunities and support their needs.
Monitor client relationships for emerging risks or concerns and take proactive steps to strengthen long-term partnerships.
Analyze operational performance data and drive continuous improvement across processes and delivery mechanisms.

Requirements

Minimum 5–7 years of professional experience, with background in consulting, technical program management, or similar roles in industry.
Fluency in both written and spoken English and Arabic.
Proven experience in B2B or B2G client-facing roles with a track record of expanding client relationships.
Ability to understand APIs and machine learning training lifecycles in order to communicate effectively with technical teams and customers.
Strong cross-functional collaboration skills and experience working across multiple business units.
Demonstrated excellence in structured, analytics-driven problem-solving and process improvement.
Excellent written and verbal communication abilities, combined with organizational skills and an action-oriented, results-focused mindset.

What makes this role worth considering

You will join one of Scale’s fastest-growing teams at a pivotal moment in the company’s international expansion. This role sits at the intersection of customer engagement, business development, and operations, positioning you to directly influence how AI solutions impact government decision-making across the Middle East and beyond.