Role overview

Tamara is a fintech platform serving the Saudi Arabia and GCC region, supporting over 25 million customers and 130,000 partner merchants with financial solutions across retail, travel, education, healthcare, and other sectors. As a Trust & Safety Quality Analyst, you will oversee the quality assurance framework for the Trust & Safety department, evaluating the work of Fraud Investigators to maintain rigorous standards in accuracy, regulatory compliance, and customer experience.

Key responsibilities

Design and refine the Quality Assurance scorecard and evaluation methodology for both Consumer and Merchant fraud investigations.
Lead weekly calibration sessions with Team Leads and Investigators to align on decision-making logic and eliminate quality variance across different shifts and locations.
Deliver data-driven feedback to Investigators and Team Leads, facilitating sessions to establish shared understanding of quality standards.
Conduct root cause analysis when fraud losses occur, determining whether failures stem from human error, training gaps, or tool issues, and drive corrective actions.
Partner with Product and Engineering teams to advocate for tool improvements, using quality data to recommend features that reduce manual work and enhance detection accuracy.
Provide guidance on complex, high-stakes investigations to ensure decisions balance risk appetite with customer experience goals.
Perform regular audits of closed investigation cases to verify adherence to internal policies.

Requirements

Bachelor’s degree in a related field or equivalent professional experience.
Minimum 3 years of experience in Fraud Prevention, Compliance, or AML, including at least 1–2 years in a Quality Assurance or Senior Analyst role.
Proficiency in Excel and SQL; knowledge of Python is preferred.
Bilingual fluency in English and Arabic.
Strong analytical skills with meticulous attention to detail.
Excellent communication and interpersonal abilities.
Exceptional empathy for customers and team members, with the ability to remain calm and make decisive decisions in high-pressure situations.

What makes this role worth considering

You will work within a rapidly growing fintech organization backed by major investment entities, shaping quality standards across fraud prevention operations. This role offers the opportunity to directly influence both operational processes and product development, combining analytical rigor with cross-functional collaboration in a high-impact environment.

How to apply

Use the Apply button to view the official job posting and submit your application on Tamara Dubai Jobs: Essential Guide to Careers (2026)'s careers site.

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