Role overview

Benevity is a technology platform that enables companies and their employees to create social impact through giving, volunteering, grantmaking, and other forms of community engagement. As a Client Technical Support Specialist, you will be the technical backbone supporting clients in maximizing the value of Benevity’s product suite, helping them manage their social responsibility programs effectively and achieve their business goals.

Key responsibilities

Provide technical support to clients by troubleshooting product functions, resolving issues, and implementing timely solutions that meet client expectations.
Empower clients to fully leverage Benevity’s products through guidance on reporting, configuration, and feature adoption to enhance their strategic outcomes.
Address client requests by coordinating campaigns, analyzing data, and ensuring alignment between Benevity’s capabilities and each client’s unique business objectives.
Support clients in the day-to-day management and growth of their community investment and workplace giving programs.
Collaborate with Relationship Managers, Project Managers, Goodness Engagement Specialists, and internal technical teams to deliver optimal outcomes for clients.
Identify trends and patterns in client needs to help improve product offerings and deliver scalable solutions.
Build and maintain strong stakeholder relationships, serving as a trusted advisor who proactively addresses client needs and fosters client success.

Requirements

Experience in client support, account management, or a related customer-facing role within a professional environment.
Strong communication and analytical skills with a demonstrated client-centric approach and commitment to delivering exceptional results.
Problem-solving mindset and ability to identify and resolve underlying issues efficiently.
Technical proficiency, particularly with Access databases and HTML, is valuable for success in this role.
Self-motivation, teamwork capability, and the ability to influence others through expertise and data-driven insights.
Experience with B2B SaaS, non-profit organizations, community investment programs, or workplace giving is highly regarded; multilingual skills are also valued.
Continuous growth mindset with flexibility and a results-oriented attitude in a dynamic, fast-paced environment.

What makes this role worth considering

This is a 12-month term position based in Toronto, Ontario with a flexible hybrid work approach that empowers you to decide when in-person collaboration matters most for your work and well-being. You’ll join Benevity as part of the Client Success department, working alongside a diverse, purpose-driven team where DEIB is embedded in the company’s culture, with well-supported employee resource groups and inclusive leadership.