Role overview

Benevity is a technology platform that enables companies and their employees to drive social impact through giving, volunteering, grantmaking, and other forms of corporate citizenship. As a Client Technical Support Specialist, you will be a key member of the Client Success team, helping clients maximize their use of Benevity’s products and achieve their business goals. This is a 12-month term position based in Calgary, Alberta.

Key responsibilities

Support clients in troubleshooting product functions and implementing timely solutions that meet their expectations.
Guide clients through reporting, configuration, and feature adoption to enhance their strategic outcomes and program growth.
Coordinate with clients on campaign management, data analysis, and day-to-day program administration.
Collaborate with internal teams including Relationship Managers, Project Managers, Goodness Engagement Specialists, and technical staff to deliver optimal client outcomes.
Identify trends in client usage and product performance to inform improvements and recommendations.
Serve as a trusted advisor to clients by proactively addressing underlying issues and fostering strong stakeholder relationships.

Requirements

Experience in Client Support, Account Management, or a related field with a demonstrable client-centric approach.
Strong communication and analytical skills with the ability to explain complex product functionality clearly.
Technical proficiency, particularly with Access databases and HTML.
Problem-solving mindset and self-motivation combined with strong teamwork and collaboration abilities.
Experience with B2B SaaS environments, non-profit organizations, community investment programs, or workplace giving initiatives.
Multilingual capabilities are highly valued.
A growth mindset and commitment to continuous learning within a dynamic, fast-paced environment.

What makes this role worth considering

Benevity is a B Corporation committed to balancing purpose with profits, and you would be working on technology that helps Fortune 100 companies create meaningful social impact. The organization emphasizes diversity, equity, inclusion, and belonging as core values, with well-supported employee resource groups and diverse leadership and technical teams. The company offers a flexible hybrid work arrangement for those near its offices, with trust-based decision-making about when in-person collaboration matters most.