Role overview

Join Coinbase’s Customer Experience team as a Customer Success Team Agent II in a remote role based in the USA. Coinbase is building the future of finance with a mission to increase economic freedom, and this position offers the opportunity to deliver exceptional support to customers while working alongside a team committed to excellence.

Key responsibilities

Provide responsive and effective customer support that aligns with Coinbase’s commitment to high standards and operational excellence.
Utilize generative AI tools and copilots within daily work processes to enhance efficiency and service quality.
Apply human-in-the-loop practices when working with AI technologies to ensure outputs meet business requirements and customer needs.
Continuously evaluate and adapt to evolving AI tools and workflows as new capabilities become available.
Contribute to measurable improvements in team efficiency, cost management, and service quality through thoughtful use of available technology.

Requirements

Demonstrated ability to responsibly integrate generative AI tools and copilots such as LibreChat, Gemini, and Glean into your daily workflow.
Commitment to continuous learning as AI and automation tools evolve and develop.
Capability to implement human-in-the-loop practices that ensure AI-assisted work produces business-ready results.
Ability to measure and drive improvements in efficiency, cost, and quality outcomes through technology application.

What makes this role worth considering

Coinbase operates as a remote-first company, giving you flexibility in how and where you work while maintaining a collaborative culture. The organization brings teams together quarterly for intensive in-person working sessions called “surges,” combining the benefits of remote work with structured in-person collaboration. This is an environment designed for people who want to be challenged and pushed beyond their perceived limits, not a place built around complacency.