Role overview

Coinbase is seeking a Customer Success Team Agent II to join its Customer Experience department in a remote position. The company is dedicated to increasing economic freedom and operates with a high-performance culture that values excellence and continuous improvement.

Key responsibilities

Provide customer support and success guidance to Coinbase users across various inquiries and issues.
Utilize generative AI tools and copilots within daily workflows to enhance productivity and service quality.
Apply human-in-the-loop practices when using AI assistance to ensure outputs meet business standards and customer needs.
Continuously learn and adapt as AI tools and capabilities evolve in the workplace.
Contribute to measurable improvements in operational efficiency, cost management, and service quality metrics.

Requirements

Demonstrated ability to responsibly integrate generative AI tools and copilots such as LibreChat, Gemini, and Glean into daily work processes.
Commitment to continuous learning as AI and related tools evolve and improve over time.
Strong understanding of human-in-the-loop practices to verify and validate AI-generated outputs before delivery to customers.
Ability to drive measurable business improvements in efficiency, cost reduction, and quality outcomes.

What makes this role worth considering

Coinbase operates as a remote-first workplace while maintaining opportunities for in-person collaboration through quarterly working sessions called “surges.” You would be joining a team that pushes beyond conventional limits and refuses to settle for mediocre outcomes, making this an opportunity for impactful work in the financial services sector.