Role overview

As a Customer Support Intern in the TechOps team at Lean Technologies, you will investigate real client issues as they integrate and use the company’s financial APIs. Lean is the leading financial infrastructure provider in the Middle East, trusted by over 350 clients and backed by General Catalyst and Sequoia. You will join a small, collaborative team of senior engineers where your technical expertise will directly impact client success and internal operations.

Key responsibilities

Respond to client issues through multiple channels including Plain, Slack, MS Teams, and email, and participate in client calls alongside senior team members.
Investigate and triage API and product issues using Elasticsearch, SQL, Postman, and internal admin panels, resolving issues that fall within your scope.
Escalate bugs and feature requests to engineering and product teams with sufficient context to prevent follow-up questions.
Document recurring issues by creating FAQs, runbooks, and client-facing guides.
Shadow incident response and on-call rotations to learn how production issues are managed.
Conduct basic QA testing during triage to determine whether issues are bugs, configuration problems, or client-side issues.
Work with senior support engineers on proactive monitoring initiatives and potentially own a scoped improvement to alerting systems or dashboards if you demonstrate the necessary depth.

Requirements

Currently pursuing or recently completed a degree in Computer Science, Software Engineering, Information Systems, or a related field.
Hands-on experience calling APIs, ideally with Postman.
Basic SQL proficiency, including the ability to write SELECT queries with filtering, JOINs, and aggregation independently.
Ability to read logs and follow code in at least one programming language.
Fluent or native Arabic language skills.
Working understanding of client-server systems and authentication mechanisms such as OAuth.
Demonstrated ability to debug problems independently through a side project, hackathon, or resolved technical setup issue you can explain.
Clear technical writing skills and the ability to explain problems and solutions to others who were not involved in the work.
Strong ownership mindset, staying with issues until they are fully resolved rather than simply handing them off.

What makes this role worth considering

You will work alongside senior engineers in a role that combines customer-facing support with deep technical infrastructure work. The position offers direct exposure to monitoring systems, incident response, and the opportunity to take ownership of scoped improvements if you demonstrate the necessary technical capability. Beyond competitive salaries and private healthcare, Lean ensures all team members hold meaningful equity stakes in the business for long-term alignment.

How to apply

Use the Apply button to view the official job posting and submit your application on Lean Technologies Careers: Jobs in Dubai & Riyadh (2026)'s careers site.

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