Role overview

As Director of Business Intelligence & Operations for Global Advanced Services, you will shape the strategic direction and operational frameworks that drive excellence across a global services organization. You will work closely with senior leaders in Finance, Sales, Product, and Delivery Operations to transform operational data into insights that increase revenue, improve capacity utilization, and strengthen forecasting accuracy.

Key responsibilities

Establish and manage the annual planning cycle, governance structures, and operational reviews across Global Advanced Services, aligning organizational goals with consistent execution practices.
Design and oversee real-time executive dashboards and reporting systems that integrate pipeline, bookings, utilization, and customer outcome data with financial performance.
Collaborate with Service Sales and Delivery Operations to enhance capacity planning, renewal forecasting, and pipeline analytics in order to increase renewal rates and service revenue opportunities.
Lead cross-functional efforts to simplify operational workflows, reduce reporting inefficiencies, and align metric definitions across all global regions.
Build and develop a high-performing team of operations and business intelligence professionals, fostering a culture of data-driven decision-making and accountability.

Requirements

At least 10 years of experience in business operations, business intelligence, sales operations, strategy, analytics, professional services, consulting, or a related field.
Deep expertise in professional services business models, including strong ability to analyze and act on bookings, revenue, utilization, and delivery metrics.
Demonstrated proficiency with enterprise systems such as Salesforce, ServiceNow, Snowflake, CRM platforms, and PSA tools to build automated reporting and analytics solutions.
Exceptional executive communication and stakeholder management abilities, with proven success influencing decision-making across Finance, Sales, Delivery, and Engineering functions in complex, global organizations.
Strong capability in change management and cross-functional collaboration across matrixed teams.

What makes this role worth considering

You will be part of a company recognized as one of Fortune’s Best Workplaces in Technology and certified as a Great Place to Work. The role is based in the Research Triangle Park office in Raleigh, North Carolina, with minimal travel requirements (approximately 5–10% as needed). The organization emphasizes innovation, team collaboration, and employee growth, alongside benefits including flexible time off and wellness resources.