Role overview

Geotab is a global leader in IoT and connected transportation solutions that help businesses manage their fleets through web-based analytics and vehicle data integration. As a Public Sector Account Advisor, you will serve as a strategic partner to government and public sector customers, driving account growth, retention, and measurable return on investment while helping these organizations optimize their fleet operations.

Key responsibilities

Serve as the primary point of contact for assigned government and public sector accounts, understanding their unique business needs, challenges, and strategic objectives.
Monitor account health, identify potential risks, and proactively address issues to prevent customer churn and maintain long-term relationships.
Conduct regular business reviews to assess performance, identify improvement opportunities, and explore expansion possibilities within existing accounts.
Develop and execute account plans that drive growth by identifying upselling and cross-selling opportunities while demonstrating the tangible value of Geotab solutions.
Leverage Geotab’s data and analytics capabilities to provide customers with actionable insights that help them optimize operations and achieve their business objectives.
Work closely with Sales, Support, Product, and Engineering teams to advocate for customer needs and coordinate internal resources to ensure seamless delivery of commitments.
Define, track, and communicate key performance indicators that demonstrate the ROI of Geotab solutions to customer stakeholders at all levels.

Requirements

Bachelor’s degree in Business, Engineering, Computer Science, or a related field, or equivalent combination of education and professional experience.
Five to eight years of experience in customer-facing roles such as account management, customer support, or program coordination, ideally within the public sector or fleet management industry.
In-depth understanding of government procurement processes and the unique operational challenges specific to fleet environments.
Experience managing complex contracts or operational projects, including cross-functional coordination, escalated issue handling, and process documentation.
Advanced proficiency with Salesforce, Jira, and Google Workspace.
Ability to meet FedRAMP and CONUS compliance requirements to support federal accounts.
Willingness to travel domestically or internationally up to 20 percent of the time.

What makes this role worth considering

Geotab is a certified Great Place to Work with a fast-paced, innovative culture that values diverse talent and encourages employees to take on new challenges. The company offers flex working arrangements and a home office reimbursement program, along with family-focused benefits including baby bonus and parental leave top-up programs.