Role overview

As a Fleet Support Officer at Etihad Airways, you will provide administrative and coordination support to the pilot community within the Pilot Support function of Flight Operations. You will manage crew-related processes, support fleet management operations, and deliver high-quality service to internal stakeholders while helping identify opportunities for process improvement through technology and innovation.

Key responsibilities

Provide administrative and coordination support across Pilot Support and Flight Operations, maintaining accurate records, data integrity and confidentiality while ensuring timely completion of assigned tasks.
Support Fleet Management with crew-related HR processes, coordinating documentation and follow-up activities in accordance with established procedures.
Respond to inquiries from pilots and other stakeholders, coordinate resolutions, escalate matters when necessary and communicate emerging concerns to the Functional Lead and Fleet Management.
Maintain and validate operational data, prepare regular reports and analyse trends related to crew performance, operational matters and career progression.
Administer and monitor official pilot communication channels to ensure effective communication and compliance with established guidelines.
Coordinate pilot engagement initiatives and events that contribute to a positive experience for the pilot community.
Identify and recommend improvements to processes and service delivery through analytical thinking and innovative use of digital tools, automation and AI-enabled solutions.

Requirements

Minimum five years of professional experience in administration, employee services, HR support, customer service or operational coordination, ideally in aviation or a related industry.
Demonstrated experience delivering excellent customer service to employees, crew members or external customers, with strong responsiveness, professionalism and service quality standards.
Experience supporting employee engagement initiatives.
Ability to manage multiple priorities effectively in a fast-paced operational environment.
Knowledge or proven proficiency with digital tools, generative AI, automation technologies and process improvement methodologies.
Strong communication, organisational, analytical and problem-solving skills.

What makes this role worth considering

This position is based in Abu Dhabi at the hub of Etihad Airways, the UAE’s national airline. You will work within an organization focused on significant expansion through its “Journey 2030” strategy, which includes doubling the fleet and growing its workforce, offering opportunities to contribute to a vision of global aviation excellence.

How to apply

Use the Apply button to view the official job posting and submit your application on Etihad Airways Careers: Latest Jobs and How to Apply's careers site.