Role overview

As Product Owner for Web Apps at Etihad Airways, you will shape the digital experiences that connect millions of customers to the airline’s services. You will translate product strategy and business needs into a prioritized backlog, leading delivery across critical digital journeys including booking, check-in, ancillaries, and customer accounts. This role coordinates cross-functional teams spanning business, UX, engineering, architecture, and analytics to build scalable, customer-focused solutions.

Key responsibilities

Own, maintain, and prioritize the product backlog in alignment with overall strategy and the product roadmap.
Define features, user stories, functional requirements, and acceptance criteria for delivery teams.
Collaborate with Product Managers to align priorities, key performance indicators, and desired outcomes.
Lead backlog refinement activities and actively participate in PI Planning and Scrum ceremonies.
Partner with UX, engineering, architecture, and business stakeholders to design and deliver scalable digital experiences across all customer touchpoints.
Accept completed functionality against requirements and Definition of Done, supporting user acceptance testing throughout the release process.
Monitor analytics, operational insights, and performance metrics to continuously optimize customer journeys and identify opportunities for improvement.
Manage dependencies, risks, and cross-team impacts, escalating blockers to ensure uninterrupted delivery.
Support product releases, track performance metrics, and prioritize defect fixes and incremental improvements.

Requirements

Bachelor’s degree in Computing, Engineering, Information Systems, Business, Digital, or a related discipline.
Minimum five years of relevant experience, with at least three years in a Product Owner, Digital Product, or equivalent role.
Demonstrated success delivering large-scale transactional websites or e-commerce customer journeys.
Hands-on proficiency with Jira, Confluence, SAFe frameworks, and Scrum methodologies.
Strong technical understanding of APIs, web platforms, content management systems, analytics platforms, and third-party integrations.
Proven ability to prioritize work based on customer value, business impact, and strategic alignment.
Excellent stakeholder management and cross-functional communication skills with strong analytical and data-driven decision-making capabilities.
Experience in airline, aviation, travel, hospitality, or loyalty programs is strongly preferred.
Professional certifications such as CSPO, PSPO, SAFe PO/PM, or equivalent are advantageous.

What makes this role worth considering

You will work at the hub of Etihad Airways’ digital transformation, directly influencing how millions of customers interact with one of the world’s major airlines. The role offers the opportunity to impact large-scale, mission-critical digital products while collaborating with talented cross-functional teams across one of the aviation industry’s most ambitious carriers.

How to apply

Use the Apply button to view the official job posting and submit your application on Etihad Airways Careers: Latest Jobs and How to Apply's careers site.