Role overview
Etihad Airways is seeking a Sales Representative and Key Account Manager based in Toronto to drive revenue growth across assigned accounts. As the UAE’s national airline, Etihad operates from its Abu Dhabi hub and is expanding its global network and fleet under its Journey 2030 strategy. In this role, you will manage relationships with travel agencies, corporate clients, and industry partners while identifying and converting new business opportunities.
Key responsibilities
- Manage and develop assigned accounts through consistent engagement and strategic relationship-building to drive revenue growth.
- Identify new business opportunities and convert them into sales revenue for the organization.
- Develop account plans, monitor performance against targets, and implement strategies to achieve sales objectives.
- Conduct business reviews with clients, negotiate commercial agreements, and support long-term customer retention.
- Act as a trusted advisor to travel agencies, corporate clients, and industry partners, communicating regularly about new products, services, and promotions.
- Analyze market potential and competitor activity to determine sales opportunities and increase market share using available tools and data.
- Represent Etihad in client meetings and external events as required, and coordinate contractual agreements while ensuring compliance with company policies.
Requirements
- Hold a bachelor’s degree or equivalent professional experience.
- Demonstrate proven sales and account management experience, preferably within the airline, travel, or hospitality industry.
- Show strong ability to establish, develop, and maintain relationships with key accounts and prospective customers.
- Have experience managing an account portfolio while driving revenue growth and achieving sales targets.
- Possess skilled negotiation capabilities for commercial agreements and contracts with attention to company policy compliance.
- Be proficient with CRM tools and sales planning processes for managing customer portfolios and opportunities.
- Own a valid vehicle and hold a valid Canadian driver’s license.
- Have a valid work permit for Canada; the company does not sponsor employees for this location.
What makes this role worth considering
You will work for a major global airline undergoing significant expansion, with opportunities to develop deep relationships with key accounts in a growing market. This position offers the chance to influence business strategy through market analysis and sales execution while collaborating with regional and head office teams across Etihad’s international operations.
How to apply
Use the Apply button to view the official job posting and submit your application on Etihad Airways Careers: Latest Jobs and How to Apply's careers site.
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