Role overview

Greenhouse is seeking a Strategic Consultant to join its Customer Success and Professional Services teams in London. In this role, you will manage the company’s most complex and largest strategic enablement engagements, working directly with enterprise customers to optimize their recruiting workflows and systems.

Key responsibilities

Oversee the professional services lifecycle for multiple customer engagements simultaneously, ensuring successful project delivery and customer outcomes.
Conduct comprehensive system audits and workflow assessments for major customers, identifying opportunities for optimization and providing detailed recommendations.
Work collaboratively with customers over defined periods to implement changes, advise on recruiting strategies, and facilitate system reconfigurations based on their specific needs.
Build standardized documentation, playbooks, and resources to streamline consulting engagements and improve service delivery consistency.
Lead change management initiatives and customer evangelism efforts to help organizations adopt improved recruiting practices and maximize product value.
Partner with internal teams and external stakeholders to drive the success of complex, multi-faceted projects.
Support additional projects and responsibilities as determined by evolving business needs.

Requirements

Extensive knowledge of Greenhouse Recruiting and proven expertise in talent acquisition best practices and policies.
At least three years of experience advising on talent-related functions and organizational needs.
Demonstrated project management experience with the ability to handle multiple complex engagements simultaneously while maintaining organization and attention to detail.
Strong verbal and written communication skills with the ability to translate complex requirements into clear, actionable recommendations that inspire stakeholder buy-in.
Proven track record of building internal programs and driving process improvements in previous roles.
Ability to manage effectively within a team environment and adapt quickly to changing priorities and market conditions.
Comfort using AI tools in daily work and genuine curiosity about how emerging technologies can enhance customer outcomes.

What makes this role worth considering

This position offers the opportunity to work with Greenhouse’s largest and fastest-growing customers on strategic initiatives that directly impact their talent acquisition success. You will be part of a collaborative team committed to inclusivity, transparency, and solving meaningful problems. The role involves approximately 30% travel, including site visits to customers, industry events, and Greenhouse offices, with potential for international travel based on business needs.